Inspection Framework

[1] The EFQM Model: Revised 2nd edition (2021) and The EFQM Model 2025 (2024). For more information about EFQM, visit the EFQM website. 

[2] Professor Lorne D Crerar, The Crerar Review: The report of the independent review of regulation, audit, inspection and complaints handling of public services in Scotland (2007).

[3] Scottish Government, Renewing Scotland’s public services: priorities for reform in response to the Christie Commission (September 2011) and Dr Campbell Christie, Commission on the future delivery of public services (June 2011).

[4] Scottish Government, The Vision for Justice in Scotland (2022).