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  3. Thematic report on COPFS Enquiry Point
  4. Appendix 4: Central Office of Information checklist to help ensure you are complying with the main requirements of the Data Protection Act

Thematic report on COPFS Enquiry Point

Related Downloads

  • Enquiry Point Report 8 May 2013
    PDF file, size 365.3 KB
Inspection reports

8th May 2013

The aim of this inspection was to review the operation of the COPFS Enquiry Point and to consider the extent to which its aims and objectives are being met.

Additional

  • Chapter 1: Background
  • Chapter 2: Methodology
  • Chapter 3: Leadership And Business Planning
  • Chapter 4: Process
  • Chapter 5: People
  • Chapter 6: Financial Resources
  • Chapter 7: Risk Management And Contingency
  • Chapter 8: Equality
  • Chapter 9: Monitoring Performance:
  • Chapter 10: Partners
  • Chapter 11: Customer Satisfaction
  • Chapter 12: Conclusion and Recommendations
  • Appendix 1: Central Office of Information advice on data that should be collected in contact centres
  • Appendix 2: Breakdown of Type of Call 01/05/12 to 30/11/12
  • Appendix 3: Breakdown of Reason for Calls 01/05/12 to 30/11/12
  • Appendix 4: Central Office of Information checklist to help ensure you are complying with the main requirements of the Data Protection Act
  • Footnotes

  • Chapter 1: Background
  • Chapter 2: Methodology
  • Chapter 3: Leadership And Business Planning
  • Chapter 4: Process
  • Chapter 5: People
  • Chapter 6: Financial Resources
  • Chapter 7: Risk Management And Contingency
  • Chapter 8: Equality
  • Chapter 9: Monitoring Performance:
  • Chapter 10: Partners
  • Chapter 11: Customer Satisfaction
  • Chapter 12: Conclusion and Recommendations
  • Appendix 1: Central Office of Information advice on data that should be collected in contact centres
  • Appendix 2: Breakdown of Type of Call 01/05/12 to 30/11/12
  • Appendix 3: Breakdown of Reason for Calls 01/05/12 to 30/11/12
  • Appendix 4: Central Office of Information checklist to help ensure you are complying with the main requirements of the Data Protection Act
  • Footnotes

Appendix 4: Central Office of Information checklist to help ensure you are complying with the main requirements of the Data Protection Act

 

  • Assume that what you are doing is covered by the Act
  • Consider the data protection implications, and make a formal note about any issues
  • Think about your current and future data capture needs
  • Capture only the data you need
  • Consider any sensitive data issues
  • Make sure that the service provider is bound by the provisions of the Act and is secure
  • Make sure that arrangements for storing and transferring data are fully secure (usernames, passwords, secure transmission methodologies, use of encryption, etc.
  • Make provision for data access and amendment and ensure that access is granted to the minimum number of people who require it
  • Where appropriate use 'opt-in' as best practice
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Appendix 3: Breakdown of Reason for Calls 01/05/12 to 30/11/12
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