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  2. Publications
  3. Thematic report on COPFS Enquiry Point
  4. Appendix 3: Breakdown of Reason for Calls 01/05/12 to 30/11/12

Thematic report on COPFS Enquiry Point

Related Downloads

  • Enquiry Point Report 8 May 2013
    PDF file, size 365.3 KB
Inspection reports

8th May 2013

The aim of this inspection was to review the operation of the COPFS Enquiry Point and to consider the extent to which its aims and objectives are being met.

Additional

  • Chapter 1: Background
  • Chapter 2: Methodology
  • Chapter 3: Leadership And Business Planning
  • Chapter 4: Process
  • Chapter 5: People
  • Chapter 6: Financial Resources
  • Chapter 7: Risk Management And Contingency
  • Chapter 8: Equality
  • Chapter 9: Monitoring Performance:
  • Chapter 10: Partners
  • Chapter 11: Customer Satisfaction
  • Chapter 12: Conclusion and Recommendations
  • Appendix 1: Central Office of Information advice on data that should be collected in contact centres
  • Appendix 2: Breakdown of Type of Call 01/05/12 to 30/11/12
  • Appendix 3: Breakdown of Reason for Calls 01/05/12 to 30/11/12
  • Appendix 4: Central Office of Information checklist to help ensure you are complying with the main requirements of the Data Protection Act
  • Footnotes

  • Chapter 1: Background
  • Chapter 2: Methodology
  • Chapter 3: Leadership And Business Planning
  • Chapter 4: Process
  • Chapter 5: People
  • Chapter 6: Financial Resources
  • Chapter 7: Risk Management And Contingency
  • Chapter 8: Equality
  • Chapter 9: Monitoring Performance:
  • Chapter 10: Partners
  • Chapter 11: Customer Satisfaction
  • Chapter 12: Conclusion and Recommendations
  • Appendix 1: Central Office of Information advice on data that should be collected in contact centres
  • Appendix 2: Breakdown of Type of Call 01/05/12 to 30/11/12
  • Appendix 3: Breakdown of Reason for Calls 01/05/12 to 30/11/12
  • Appendix 4: Central Office of Information checklist to help ensure you are complying with the main requirements of the Data Protection Act
  • Footnotes

Appendix 3: Breakdown of Reason for Calls 01/05/12 to 30/11/12

Reason for Call from Witness Frequency
Address 596
Appeals 19
Attendance 258
General Questions 16,382
Bail 70
Case Progress 927
Charges 423
Citation 2,877
Complaint 25
Court Result 1,020
Disposal 282
Evidence 375
Excusal 1,974
Expenses 1,140
Intimidation 55
Pleas 170
Precognition 86
Property 673
Standby 670
Statement Access 80
Returning a Call 994
Total 29,096

 

Reason for Call from Solicitor Frequency
Alternative to prosecution 13
Custody/bail 849
Death 21
Disclosure 1,642
Discuss cases 18,627
Messages 1,122
Misc 58
Plea 492
Total 22,824

 

Reason for Call from Police Frequency
2 citations on same date 59
Advice and guidance 2,386
Case progress 3,166
Court result 575
Disclosure 77
Excusal 1,756
Mail/emails 1,640
Productions 593
Returning a call 445
Search warrant/general warrant 1,121
Service of documents 1,142
Standby 1,059
Subject sheet 369
Total 14,388

 

Reason for Call from Accused Frequency
Appeals 8
Attendance 1,189
Bail 196
Case progress 1,228
Change of Address 89
Complaint document 160
Conviction 128
Diversion 79
Evidence 253
Fixed Penalty/Fiscal Fine 5,319
Outstanding charges 284
Pleas 1,484
Police 5
Previous Convictions 70
Property 1,446
Solicitor 53
Warnings 94
Warrants 343
Total 12,428
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Appendix 2: Breakdown of Type of Call 01/05/12 to 30/11/12
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Appendix 4: Central Office of Information checklist to help ensure you are complying with the main requirements of the Data Protection Act
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