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The aim of this inspection was to review the operation of the COPFS Enquiry Point and to consider the extent to which its aims and objectives are being met.
Additional
Appendix 1: Central Office of Information advice on data that should be collected in contact centres
It is usual practice for government departments to collect at least the following data from contacts:
- Name
- What prompted the call eg media
- Gender (silent question)
- Whether call is on behalf of an organisation or individual
- Job title
- Industry sector
- Organisation size (if relevant)
- Address
- Post code
- Date of birth or age band
- Whether the caller can be contacted again for research purposes
- Time of call
- Date of call
- Reason for call
- Outcome of call
- Information requested or given
- Requested literature to be fulfilled
- Where to contact is being referred to
- Call back/follow up