Thematic report on the Knowledge Bank

Awareness and Use of Knowledge Bank:

• 97% of all respondents are aware of the Knowledge Bank facility
• 84% of all respondents think the Knowledge Bank applies to them and their work (all legal and precognition staff consider it applies to them)
• 82% of legal and 47% of precognition respondents use the Knowledge Bank frequently while only 10% of administration and 29% of VIA respondents use it frequently
• 53% of precognition, 59% of administration, 57% of VIA and 18% of legal respondents use it sometimes
• 32% of administration and 14% of VIA respondents never use it

Access:

• 80% of all respondents consider it easy to access the Knowledge Bank (19% of legal, 12% of precognition and 28% of administration respondents do not find it easy)
• 42% of all respondents have experienced constraints affecting access to the Knowledge Bank
• 71% of all respondents consider that it would be helpful for Deputes in court to have a direct link to the Knowledge Bank eg through use of the iPad (95% of legal staff would find it helpful)
• 54% of all respondents indicated they would find it helpful to have access to the Knowledge Bank directly via a link from operational sites such as FOS/SOS

Search Facility:

• 36% of all respondents do not find the search function helpful, 44% find it sometimes helpful with only 21% finding it helpful
• 38% of all respondents can find what they are looking for while 55% only sometimes find what they are looking for

Layout & Links:

• 38% of all respondents feel the layout is helpful while 49% feel it is sometimes helpful
• 74% of all respondents find the quick links helpful
• 19% of all respondents never use the quick links (administration staff are least likely to use them at 33% )
• 65% of all respondents feel there are sufficient links (legal staff registered the lowest at 54%)
• 60% of all respondents have had difficulty opening links (all categories of work found this to be the case)

Content:

• 49% of all respondents find information to be clear and concise while 46% sometimes find it not so
• 44% of all respondents find information to be up to date while 48% find it up to date only sometimes (similar figures were reflected in legal, precognition, and administration while 50% of VIA staff do not find VIA information up to date)
• 62% of all respondents find information to be accurate while 35% find it sometimes accurate (74% of legal staff find it to be accurate while 25% find it sometimes accurate)
• 57% of all respondents find information to be consistent with other information on the system while 37% sometimes do (64% of legal and 75% of precognition staff find it consistent)
• 46% of all respondents find information to be sufficiently detailed while 49% sometimes find it so
• 57% of all respondents consider information to be available in a timely manner while 34% sometimes do (40% of VIA staff consider it not to be)
• 60% of all respondents feel they can confidently rely on information while 30% find they can sometimes rely on it (69% and 28% for legal staff and 63% and 31% for precognition)
• 63% of all respondents find information to be relevant to their needs while 32% sometimes do (81% of legal staff find it relevant)
• 24% of all respondents consider the Knowledge Bank contains all the information they need to perform their duties, 43% consider it does sometimes while 34% consider it doesn't contain enough information
• 32% of all respondents feel that they would like to see further materials on the Knowledge Bank (47% of legal staff and 60% of VIA staff would like to see more information)

Effectiveness:

• 66% of all respondents feel that the Knowledge Bank allows them to be more efficient and effective in their work (88% of legal, 71% of precognition, 35% of administration and 57% of VIA respondents find this so)

Other Sources:

• 56% of all respondents seek further information from other sources in preference to the Knowledge Bank
• 68% of all respondents would like direct links from the Knowledge Bank to other data sites (eg Linets, Westlaw, Renton & Brown, etc)