2.1 Policy and procedures relating the complaints against the police were reviewed. A questionnaire was devised that addressed all appropriate targets and specific instructions detailed in the guidance available to staff.
2.2 Details were sought on complaints against the police cases reported in Strathclyde during 2006. This included cases reported to the Area Procurators Fiscal in Glasgow, Lanarkshire, Ayrshire and Argyll & Clyde.
2.3 Inspectors visited the identified offices, reviewed case papers and completed the questionnaires which were later analysed with the use of Excel spreadsheets.
2.4 A total of 369 cases were reviewed across the whole of Strathclyde, 207 from Glasgow, 98 from Lanarkshire, 38 from Ayrshire and 26 from Argyll and Clyde 1.
2.5 Details of the most recent Departmental achievement of targets relating to complaints against the police can be found in Appendix 2.